WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT
1. Information we may collect from you
We collect the following types of information about you:
- Contact Data includes data such as your email address, telephone number, geographical address, delivery address and billing address
- Identity Data includes data such as first name, last name, username or similar identifier, date of birth, passport number, driving licence number;
- Health Data includes GP address, patient notes, consultation notes, and any other information relating to your health and medical status;
- Financial Data includes details you provide to us so that we can process your payments through our third party payment provider;
- Transaction Data includes details of products you have purchased and payments made;
- Technical Data includes data such as internet protocol (IP) address, your login data, browser type and version, cookies, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website and any communications we may send to you.
- Usage Data includes information about how you use our website such as information about your visit to our website, including the full Uniform Resource Locators (URL) clickstream to and through, pages you viewed or searches you made, page response times, download errors, length of visit, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
- Marketing Data includes your preferences in receiving marketing from us.
We do not knowingly collect personal data of children. Please do not provide personal data to us unless you are at least 18 years old.
As we are unable to verify the identity of an individual or obtain patient consent for treatment or data processing, please do not provide to us information about other people.
We may monitor and record communications with you such as telephone conversations and emails for the purpose of training, quality assurance, fraud prevention and compliance.
2. Information you voluntarily provide
You may provide information to us in a number of ways, including the following:
- You access and interact with our website or with us by telephone, including by filling in forms and medical questionnaires;
- You create an account on our website;
- You purchase products on our website;
- You apply to work with us as an employee or a consultant;
- You provide feedback or reviews to us;
- You respond to a survey or questionnaire although you do not have to respond to them.
- You sign up for our newsletter;
- You otherwise contact us including with queries, comments or complaints.
We shall process all such personal data in accordance with this Policy. Certain information is mandatory to be provided to us in order that we can fulfil your request, for example to purchase products from us, and we shall make this clear to you at the point of collection of the personal data.
All information that you provide to us must be true, complete and accurate. If you provide us with inaccurate or false data, and we suspect or identify fraud, we will record this and we may also report this to the appropriate authorities.
When you contact us by email or post, we may keep a record of the correspondence and we may also record any telephone call we have with you.
3. CONTACT FORMS
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
4. Information we collect from the device you use to access our website
When you visit our website or interact with our services, we (and our advertisers and/or other service providers) may use a variety of technologies that automatically or passively collect information about how our site is accessed and used.
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, please see our Cookies Policy.
5. Information we receive from other sources
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, ID verification organisations and credit reference agencies) and may receive information about you from them. We may also receive your information from other organisations who sell products on our behalf.
To enable us to make medical decisions about you and for fraud prevention purposes, we use identity verification agents to search the files of credit reference and fraud prevention agencies (who will record the search).
If you provide false or inaccurate information and/or we suspect fraud, we will record this and we will be unable to fulfil your order.
6. WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
7. Information security
We shall process your personal data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage.
Where you have chosen a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.