We’ve worked hard to make our website as simple as possible to use. If you know the name of the product you’re looking for, use the search function on our homepage Or browse buy category under “Shop” for computer users or “Categories” for mobile users. If you don’t, you can easily search by the time of condition you’re looking to treat. You can also use the top navigation bar to ‘Shop by Condition’ to see a full A-Z list of the medicines that we can supply online and the medical conditions that we can treat.
You can check the status of your order at any time by logging into your account and viewing ‘Orders’.
You will be kept up to date at every stage of your order via email. Upon payment, you will receive an order confirmation email. We will also email you when we have dispatched your order; we aim to do this on the same, or next, working day.
Yes, you will receive an order confirmation via email.
We accept most major payment methods through our website, including Cryptocurrencies for customers who want to stay anonymous, PayPal, Wire Transfers, Google or Apple Pay, Zelle, Venmo or CashApp. Unfortunately, we do not currently accept Credit Cards.
Yes, it is possible to repeat order your medication. If you are ordering repeat medications and the circumstances have not changed since the last order, the process is much quicker than your first consultation. You can order repeat supplies of medicines by logging in to your account (in the top right of every page) and selecting the medication you require from the list available.
Returns & Cancellations
Please see our ‘Returns Policy’ for more details.
If you wish to return non-medicinal items you should read our ‘Returns Policy’ for guidance.
Yes, you can return any non-medicinal products to us that are unused and in a resalable condition as set out in our ‘Returns Policy’. Unfortunately, we are unable to accept returns of medicines or medicinal products, as they cannot be reused once they have left the pharmacy.
You can cancel an order at any point before you receive an email confirming the item has been dispatched. This can be done by telephone on (510) 603-4952 or email. If you have received a dispatch confirmation mail, please contact us and we will endeavor to help.
Once your refund has been confirmed and any outstanding goods have been successfully returned to us you will receive your refund by the original method of payment within 3 – 4 working days.
Security, Privacy & legality
We are a registered and regulated US pharmacy; we source all our medications from the same wholesalers as your local chemist. We will always supply exactly what is ordered and will never substitute generic medicines unless that is what you have requested.
When we ask for any personal details and/or medical history, it is to ensure that everything that you receive from us is safe and appropriate for you to take. This is the same information that would be required to check a medicine sale or prescription in your high street pharmacy, or GP surgery if you use our Online Doctor.
All data, including personal, medical, and payment data, is 256-bit encrypted prior to transmission. Our servers are monitored constantly and are protected by firewalls and the latest security updates, which cannot be directly accessed via the Internet. We use Barclaycard, one of the largest payment processors in the world to handle and store your payment details to ensure that they are secure.
We aim to ship all orders placed Monday – Friday before 4pm on the same day. Orders placed outside these times will be shipped the next working day.
All deliveries are shipped with UPS, FedEx, DHL who deliver Monday – Saturday. Our delivery options have the following delivery times:
- Standard Tracked Delivery – 2/3 day delivery (normally 48 hours).
- Express Tracked Delivery – 1/2 day delivery (normally 24 hours).
- Special Delivery – Next working day (Guaranteed before 1pm).
- We currently deliver to all US & Canada postcodes. Some postcodes in rural areas may have a slightly longer delivery time.
- We deliver Worldwide without any hassle.
We will email your tracking details when your treatment is dispatched along with an estimated delivery date. This information is also available in your account after your order.
Delivery is normally made very promptly after your dispatch email is received. You can check the tracking details of your parcel in your account at any point after dispatch for an update on your delivery status.
Unfortunately, sometimes packages can get lost in the delivery system, if after 10 days you have not received your delivery, please contact us and we will do all we can to resolve the problem.
All packing is discreet and unmarked, so is suitable to be delivered to wherever you require (home, work or a neighbor). Your parcel will arrive with your normal chosen mail delivery.